Return & Refund Policy
Customer Satisfaction and Return Policy
All products purchased from DiscountMassageChairs.com can be returned within 30 days of receipt. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting DiscountMassageChairs.com at (855) 794-5664, Monday – Friday, 8:00 am – 5:00 pm PT. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.
Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Any shipping and handling fees charged are not refundable.
Customer shall be responsible for and prepay all return shipping charges and shall assume all risk of loss or damage to Product while in transit to DiscountMassageChairs.com. DiscountMassageChairs.com will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by DiscountMassageChairs.com. If the Customer returns product to DiscountMassageChairs.com without an RMA from DiscountMassageChairs.com or beyond the 30 day period, DiscountMassageChairs.com retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, DiscountMassageChairs.com retains the right to charge customer for additional items.
Once product is received at DiscountMassageChairs.com and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge.
All products are subject to a Restocking and Inspection Fee of 15% of original purchase price.
Please allow 3 – 4 weeks for the refund to be processed.